Enterprise VoIP & Call Center — 200 Seats
Wilmington, DE
A remote-first sales organization needed a full-scale call center capable of handling 200 simultaneous agent sessions without downtime. We took the operation from zero to live — designing the architecture, provisioning the infrastructure, and training the team — all within a fixed delivery window.
What We Did
- Deployed a 3CX-based PBX environment across redundant cloud nodes, with SIP trunking through Telnyx and Twilio as carrier failover — eliminating any single point of failure for inbound and outbound call routing.
- Designed a multi-tier IVR system with dynamic call flow routing, ring groups, and auto-attendant logic tailored to the client's sales funnel structure.
- Implemented WebRTC agent desktops via Amazon Chime SDK, giving remote agents full call functionality through the browser — no hardware required.
- Built real-time CDR reporting dashboards integrated directly with the client's CRM, enabling live performance tracking, call disposition tagging, and automated lead status updates.
- Hardened the environment with SIP-aware firewall rules, QoS policies, STUN/TURN relay configuration, and a full security patching schedule.
The platform handled over 12,000 outbound calls on its first day of live operation without incident.
Large-Scale Web Hosting Infrastructure
Miami, FL
A high-volume web hosting company was growing faster than its infrastructure could keep up. Servers were under-tuned, security was inconsistent across accounts, and manual processes were creating bottlenecks at scale. We came in as the full-stack ops team and rebuilt the foundation from the ground up.
What We Did
- Provisioned and configured dedicated bare-metal servers running CloudLinux with CageFS isolation, ensuring each hosting account operated within a fully contained environment regardless of neighbor activity.
- Tuned LiteSpeed and Apache configurations per workload type, dramatically reducing TTFB across WordPress and custom application deployments hosted on the platform.
- Deployed ModSecurity WAF rulesets alongside CSF/Fail2Ban intrusion detection, and layered Cloudflare CDN in front of client sites to absorb DDoS traffic before it reached origin.
- Automated SSL issuance via Let's Encrypt, built custom Bash scripting for routine maintenance windows, and integrated WHMCS for billing automation across hundreds of client accounts.
- Established a structured backup regime using JetBackup and R1Soft with offsite replication, reducing recovery time for client restores from hours to under 15 minutes.
Reduced average server load by 40% and brought server-level support tickets down by more than half within the first quarter.
Email & SMS Marketing Infrastructure
Wilmington, DE
A marketing-led sales organization was relying on third-party ESP platforms that were throttling their volume and flagging their domains. They needed owned infrastructure — built for high-frequency outreach — with full control over deliverability, reputation management, and list hygiene from day one.
What We Did
- Stood up a dedicated PowerMTA and Postfix sending environment with a rotating IP pool, executing a structured warm-up schedule to build sender reputation across new domains before full-volume deployment.
- Configured a full SPF, DKIM, and DMARC authentication stack with DMARC aggregate and forensic reporting routed to a monitoring dashboard — giving the client visibility into any unauthorized sending from their domains.
- Integrated Twilio and Bandwidth for A2P SMS delivery, handled 10DLC brand and campaign registration, and set up toll-free number verification for high-volume outbound messaging.
- Built automated suppression list management and bounce handling workflows, ensuring list hygiene was enforced in real time rather than retroactively after delivery failures.
- Wired the entire infrastructure into the client's CRM with lead status triggers, so email and SMS sequences fired automatically based on pipeline stage — not manual exports.
Inbox placement improved from 61% to 94% within eight weeks of migration to the owned infrastructure.
Secure Office Network & Remote Workspace
Houston, TX
A geographically distributed team was operating across three office locations and a fully remote workforce with no centralized identity management, inconsistent endpoint security, and a flat network with no segmentation. The exposure risk was substantial. We designed and deployed a zero-trust architecture that gave the organization real security without sacrificing usability.
What We Did
- Redesigned the entire network topology with full VLAN segmentation — separating corporate devices, guest access, IoT, and VoIP infrastructure into isolated broadcast domains with inter-VLAN routing controlled by policy-based firewall rules.
- Deployed site-to-site IPSec tunnels between offices and layered ZeroTier and Tailscale overlay networks for remote workers — giving distributed employees secure, low-latency access to internal resources without a traditional VPN bottleneck.
- Implemented Active Directory with centralized Group Policy, SSO via SAML federation, and RADIUS-based 802.1X authentication for all wired and wireless network access.
- Rolled out MFA enforcement across all user accounts and certificate-based authentication for device trust validation — ensuring only managed, compliant endpoints could access sensitive internal systems.
- Documented the complete network architecture and delivered a runbook covering onboarding, offboarding, incident response, and quarterly access review procedures.
Zero security incidents in the 18 months following deployment. Remote onboarding time dropped from 3 days to under 4 hours.
Trade Show Banner Series — TicketManager
Three retractable banner variants for a B2B SaaS brand's trade show circuit — designed for instant readability at walking pace, print-ready at 33×83″.
Brand Identity & Building Signage — G6 Fitness
Logo design, full brand identity system, and large-format illuminated cabinet signage installed across multiple gym locations in the US.
Business Cards & Job Site Signage — D Fields Construction
Double-sided business card suite and large-format job site banner for a multi-state construction and disaster recovery firm — press-ready across both print formats.
Travel Catalog Design — Natural Habitat Adventures & WWF
Full-catalog editorial layout for Natural Habitat Adventures — cover, interior spreads, and back matter — for the world's leading conservation travel company in partnership with WWF.
Medical Brochure — Physicians Total Diagnostics
Two-page spread brochure for a diagnostic lab — combining patient education, service menus, and appointment CTAs in a clean clinical layout.
Additional projects across motion, web, and automation are being added on a rolling basis.
Start Your Project